TMPro SupportKeeping your Temu account safe on shared or public devices
Small habits that stop other people from using your account.
Hit a snag with your Temu order? Let's work it out together.
TMPro Support is an independent help desk for Temu shoppers. We listen, explain what your options are, and guide you through the steps so your request is clear and complete.
The snags we see most
If your problem is on this list, we have probably walked someone through it this week.
Order stuck in processing
It has been days and nothing has shipped. We explain what is normal and when to act.
Packages arriving in pieces
Why one order can ship as several parcels, and how to track each one.
Wrong address on an order
What can still be changed and what to do when it is too late.
Customs and long shipping times
How international delivery works and which delays are expected.
Refund delays
Where your refund is in the pipeline and what to check with your bank.
Locked out of your account
Recovery steps that keep your account safe, with no passwords shared.
Three ways to get help
Use one, or mix them. Whatever fits your day.
Call
Speak to a person at 1-888-884-3909 for the quickest answer.
Get a callback
Choose a topic and a time window on the contact page, and we ring you.
Read and fix it yourself
Our Help Center has step-by-step articles for the most common problems.
We are not Temu
TMPro Support is an independent third-party service. We are not affiliated with, endorsed by, or sponsored by Temu. We cannot access your account or decide any order, refund or claim. For official support, use the Help section in the Temu app.
New in the Help Center
Practical reads you can use right now.
Charge dispute with your bank: when to wait and when to call
A short guide to choosing between Temu and your card issuer.
International shipping and customs delays: what to expect
Why tracking can pause and how long to wait before worrying.